Privacy policy

Account and workspace information, such as names, email addresses, authentication records, organization details, roles, and product configuration.

Voice-operation information, such as phone-number configuration, call metadata, agent settings, event logs, and—when enabled by the customer—recordings, transcripts, or generated call artifacts.

Technical and usage information, such as IP address, browser details, diagnostics, security events, and interactions with the service.

We use information to provide and secure the service, authenticate users, operate configured voice workflows, support customers, investigate incidents, maintain records, and improve product reliability.

The service may transmit information to infrastructure, hosting, telephony, voice-agent, communications, or payment providers when those services are configured. Each provider may process information under its own terms and the applicable customer agreement.

Customers are responsible for selecting lawful configurations and for giving required notices or obtaining required consent before calls, recordings, or AI-assisted interactions.

Information is retained for the period needed to provide the service, meet security and record-keeping needs, comply with applicable law, or follow an applicable commercial agreement. Retention may vary by data type and provider configuration.

We use technical and organizational safeguards intended to protect information, but no internet service can guarantee absolute security.

Depending on your location and relationship with AIPL Agent, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. Account administrators may also manage workspace information through the product.

Configured providers may process information in countries other than the country where it was collected. The service is intended for business users and is not directed to children.

We may update this policy as the product and legal requirements change. The effective date below identifies the current version.